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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jane J

March 27, 2025

5  out of  5
rating by Jane J
"Gavin Farrow at State Farm saved me 50% off my car, condo and umbrella policies. He was easy to work with and answered all my questions. Highly recommend."
We responded:
"Thanks, Jane, for sharing your experience! I'm glad Gavin was able to assist you. If you have more questions or need assistance, don't hesitate to contact our office."
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Life of Aidan

March 6, 2025

5  out of  5
rating by Life of Aidan
"We've been using this location for six years now and they have taken great care of us. From shopping rates to helping deal with other branches within state farm like total loss. They put their customer first and make sure you are truly satisfied. It has been a pleasure working with Calin and Ayla!"
We responded:
"Thank you for your wonderful feedback! I'm happy to know that you've had a great experience with us over the past six years. It's fantastic to hear that Calin and Ayla have been able to assist you effectively. We're here to put our customers first and ensure satisfaction. If you ever need further assistance, don't hesitate to reach out!"
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Tim Treacy

February 28, 2025

5  out of  5
rating by Tim Treacy
"Rachel and Ayla have been very helpful and thorough as we became new State Farm customers. Very helpful."
We responded:
"Thank you, Tim, for sharing your experience with us! I'm happy to know that Rachel and Ayla were able to assist you thoroughly as you joined State Farm. We're here for any future questions or needs you might have. Welcome to the State Farm family!"
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Sheau-ming Ross

February 22, 2025

5  out of  5
rating by Sheau-ming Ross
"We saved significantly by switching over to State Farm and Ayla in particular was incredibly helpful. She went above and beyond helping us with our Personal Articles Policy itemization. She even proactively reached out to one of the stores to obtain the information needed for the itemization."
We responded:
"Thank you, Sheau-ming, for your wonderful review! I'm happy to hear that Ayla was able to assist you so effectively with your Policy. Her proactive approach, including reaching out to stores for necessary information, truly exemplifies our commitment to exceptional service. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Amir Dervic

February 19, 2025

5  out of  5
rating by Amir Dervic
"Good Agent. Thank you."
We responded:
"Thank you, Amir! I'm glad you're satisfied with the service. If you have any questions or need assistance in the future, feel free to reach out."
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Rose Doyle

February 16, 2025

5  out of  5
rating by Rose Doyle
"Gavin is the person I talk to whether via email or by phone. He is always a pleasure, provides excellent customer service with patience and is very thorough. He gives quick response times to my emails. I would definitely recommend them for your insurance needs. 👍👍"
We responded:
"Thank you, Rose, for your wonderful feedback! I'm delighted to hear that Gavin has been providing you with excellent service and prompt responses. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out anytime!"
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Michael Legatt

February 14, 2025

5  out of  5
rating by Michael Legatt
"Since moving to Evanston, we've had a lot of changes - from kids getting their licenses to getting additional cars. Rachel and Calin have been amazing, helping us navigate the various options to find the best answers for our family. We strongly recommend them, and look forward to continuing to work with them!"
We responded:
"Thank you, Michael, for sharing your experience! I'm happy to hear that Rachel and Calin have been so helpful in guiding your family through these changes. Your recommendation means a lot to us. We're here for any future needs or questions you may have!"
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Corazon David

February 4, 2025

5  out of  5
rating by Corazon David
"i’m so grateful to know gavin farrow even through phone call and at the time of conversation he is so patient taking time and answer all my inquiries that i need and that’s the reason why i switch to this ins.agency it because not only part of his job to assist is most important the honesty of being he is.. Thank you gavin for all your help appreciate it so much.."
We responded:
"Thank you, Corazon, for sharing your experience with Gavin! I'm happy to know that his patience and honesty made such a positive impact during your conversation. We appreciate your decision to switch to our agency and are here to assist with any future needs or questions. Feel free to reach out anytime!"
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June Moore

February 4, 2025

5  out of  5
rating by June Moore
"I changed my car and home insurance in November 2024 to State Farm. I have been very pleased with them and received excellent service from our agent. He took the time to explain all aspects and I was able to save on our insurance costs. I recommend State Farm and the John Roman agency."
We responded:
"Thank you, June, for sharing your experience! I'm happy to know that you are satisfied with the service and savings you've received since switching your insurance to us. It's wonderful to hear that our agent was able to provide clear explanations and assist you effectively. We truly appreciate your recommendation and are here for any future needs or questions you might have!"
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Rhonda Chesney

February 2, 2025

5  out of  5
rating by Rhonda Chesney
"Delighted to share highlights about our experience with State Farm/John Roman Agency throughout the years and most recently in the past 9 months. Of special note, our homeowners and auto insurance has been handled by the team at the John Roman Agency for 30 + years since we moved to Evanston in 1996. Overall whenever we have had a need the team at this agency has always handled our needs with great care and on a timely basis and with the best attitude. I wanted to give a shoutout to Ayla Grace Walsh who was so helpful with some changes we recently made to our auto policies and as a result we are saving $, A big thank you Ayla. Ayla was very patient in explaining all to me with the changes we requested and went above and beyond in getting back to me on a timely basis. Also, with our HomeOwners policy Rachel McConkey reached out to touch base on our policy to review all, here again we have cost savings. Rachel pointed out since we have roadside service through another firm we do not have to carry it on our auto policy which again resulted in cost savings. Every "little bit" makes a difference, and it is great to have the confidence knowing our family at State Farm is watching over us to make sure we have the accurate coverages. And I also want to mention Kinley Kemnitz who was right there for me/us with questions I had on a claim. Thank you State Farm for taking such great care of us."
We responded:
"Thank you, Rhonda, for your kind words and for trusting our agency over the years! We’re thrilled to have been part of your journey since your move to Evanston. It’s wonderful to hear that Ayla, Rachel, and Kinley have been able to support your insurance needs while helping you save. Your trust and loyalty mean so much to us. If you ever have any questions or need assistance, don’t hesitate to reach out—we’re always here to help!"
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Mickey Gordon

January 23, 2025

5  out of  5
rating by Mickey Gordon
"After many phone calls, I appreciate Gavin Farrow's patience for me to get new insurance from State Farm. The bonus is that I am saving a lot of money each month. Thanks to Gavin!"
We responded:
"Thank you, Mickey, for sharing your experience! I'm happy to know that Gavin's patience made the process of getting new insurance smooth for you. It's fantastic that you're also saving money each month. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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George Hay

January 21, 2025

5  out of  5
rating by George Hay
"Responsive and accurate service. A pleasure to be a customer."
We responded:
"Thanks, George, for your feedback! We're happy to provide quick service. If you have any questions or need help, just let us know. We're here for you!"
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Tanya London

January 16, 2025

5  out of  5
rating by Tanya London
"Calin Pope was amazing to work with, Just heaven sent! Sometimes you just don't know what people are going through but calin i really felt his heart during the phone call. Colin I just want to Thank you, you were just what I needed to confirm God will never leave or forsake you🙏🏾 Thank you again and God Bless! and to everyone that i encountered since i joined State farm,Thank you! you all have truly been amazing🙏🏾 ❤️👍🏽"
We responded:
"Thank you for the glowing review, Tanya! I'm delighted to hear that Gavin provided you with outstanding customer service during a challenging time. We're thrilled to have you as part of our State Farm family and look forward to assisting you in the future. John Roman - State Farm Insurance Agent, Evanston, IL"
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Steven Hausheer

December 17, 2024

5  out of  5
rating by Steven Hausheer
"I received great help switching to State Farm for a new auto insurance policy. They were patient, cheerfully answering my questions, and had a quote for me right away!"
We responded:
"Steven, we're thrilled you had a great experience switching to State Farm for your new auto insurance policy! We're pleased to hear our team provided patient and cheerful assistance, along with a quick quote. Thank you for choosing us for your insurance needs! John Roman - State Farm Insurance Agent, Evanston, IL"
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e bir

December 14, 2024

5  out of  5
rating by e bir
"Have been with John and his superb staff for many years. Today, Ayla answered my call and was so helpful. Everyone there is very responsive, provide great value and honestly care. I highly recommend John's agency."
We responded:
"Thank you for the amazing review. Our team works hard to provide a great insurance experience in Evanston and we are thrilled to hear that you are happy with our services. We are thankful that you have been a part of our State Farm family and look forward to continuing our relationship!"
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Carol Barnett

November 15, 2024

4  out of  5
rating by Carol Barnett
"Good experience with prompt follow-up"
We responded:
"Carol, thank you for sharing your experience! I'm glad you appreciated our prompt follow-up. Your feedback is valuable, and we're always here to assist with any future needs. - John Roman - State Farm Insurance Agent, Evanston, IL"
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steve norton

November 7, 2024

5  out of  5
rating by steve norton
"Very friendly service team, saved a bunch of money over what Farmers insurance said was the lowest possible cost for home insurance."
We responded:
"Steve, thank you for your wonderful review! I'm happy to know that our service team was able to assist you and help you save money on your home insurance. We always strive to provide the best possible rates and service. If you have any further questions or need assistance in the future, feel free to reach out. - John Roman - State Farm Insurance Agent, Evanston, IL"
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maiya nwaokai

October 15, 2024

5  out of  5
rating by maiya nwaokai
"I worked with Gavin Farrow and he was great because I text while working and he accommodated answering all my questions and concerns via text and the information didn't change in conversation which I appreciated. He didn't force me into extras, it was like talking to a friend I could trust that's why I added to my policy with renters insurance. Thank you Gavin"
We responded:
"Thank you, Maiya, for sharing your experience! I'm happy Gavin was able to assist you so effectively through text and address all your questions and concerns. It's great to know you felt comfortable and trusted him like a friend. We appreciate you adding renters insurance to your policy and look forward to continuing to support your insurance needs. - John Roman - State Farm Insurance Agent, Evanston, IL"
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Jeff Grimes

October 8, 2024

5  out of  5
rating by Jeff Grimes
"I've been a State Farm customer with John Roman for over 15 years now. I appreciate that I can sit down with John and review our policies anytime I have questions. The office staff is always extremely helpful and gets back to you quickly. I would absolutely recommend them to anyone looking for new insurance."
We responded:
"Jeff, thank you for your loyalty over all these years! I'm glad to hear that you find our policy reviews helpful and that our office staff has been responsive to your needs. Your recommendation means a lot to us. If you ever have more questions or need further assistance, we're always here to help. - John Roman - State Farm Insurance Agent, Evanston, IL"
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Larry Birnbaum

October 5, 2024

5  out of  5
rating by Larry Birnbaum
"We just got the nice news that our auto insurance premiums were reduced (substantially!) and it reminded me again of the great service we've always received from State Farm, and from John and his team. John and his predecessor have taken very good care of us over the years. I remember quite vividly the day a tree fell on our roof and crashed through the ceiling of our bedroom after an ice storm more than 25 years ago. We weren't alone -- a lot of homes in Evanston were damaged that day. State Farm brought in people from all over the country to survey the damage and negotiate with contractors to expedite repairs. We appreciate the good service that State Farm and your agency continue to provide us!"
We responded:
"Hi Larry, thank you for sharing your experience and for your continued faith in our office over the years. We're glad to hear that our service has consistently met your expectations. It's moments like the ice storm incident that remind us why we strive to provide prompt and effective support. Your kind words about our team and the service we provided during that challenging time are greatly appreciated. If you ever need anything or have any questions, please don't hesitate to reach out. - John Roman - State Farm Insurance Agent, Evanston, IL"
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Daisy Mathew

October 4, 2024

5  out of  5
rating by Daisy Mathew
"Mr. Galvin has been excellent for both my auto and home insurance. He’s professional, responsive, and always gets me the best rates. Highly recommend for anyone looking for a reliable agent!"
We responded:
"Daisy, thank you for your wonderful review! I'm glad to hear that Mr. Galvin has been able to assist you with both your auto and home insurance needs. It's great to know that his professionalism and responsiveness have made a positive impact. We appreciate your recommendation and are always here to help with any future needs! - John Roman - State Farm Insurance Agent, Evanston, IL"
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Manuel Lichauco

September 26, 2024

5  out of  5
rating by Manuel Lichauco
"Mr.Gavin was very professional on the knowledge and customer service in regards to his profession, especially representing State Farm a very high profile insurance company. Mr. Gavin’s professionalism was greatly appreciated. Thank you and have a wonderful day Mr. Gavin."
We responded:
"Thank you, Manuel, for your wonderful review! I'm glad to hear that Gavin's professionalism and knowledge made such a positive impression. We truly appreciate your kind words and are grateful to have Gavin on our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Have a fantastic day! - John Roman - State Farm Insurance Agent, Evanston, IL"
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Galya Tsekova

September 26, 2024

5  out of  5
rating by Galya Tsekova
"Excellent customer service provided detailed info following up customer needs.Thanks Gavin Farrow!"
We responded:
"Thank you, Galya, for your wonderful review! I'm glad to know that Gavin provided you with excellent customer service and detailed information for your needs. We appreciate your feedback and are here for any further assistance you may need. - John Roman - State Farm Insurance Agent, Evanston, IL"
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michael pupillo

September 19, 2024

5  out of  5
rating by michael pupillo
"Was able to get insurance quote over six weeks early. I appreciated that."
We responded:
"Michael, I'm glad we could provide your insurance quote well in advance. Your appreciation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime! - John Roman - State Farm Insurance Agent, Evanston, IL"
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Alec Schueneman

September 16, 2024

5  out of  5
rating by Alec Schueneman
"Client Care Representative Ayla Walsh was a huge help today when I stopped in the office to ask questions about my newly consolidated auto insurance policy. Great customer service! Thanks to Ayla and the rest of the State Farm team!"
We responded:
"Alec, thank you for your kind words! I'm glad Ayla was able to assist you with your auto insurance policy. Our team is always here to help with any questions you may have. We appreciate your feedback and look forward to serving you in the future. - John Roman - State Farm Insurance Agent, Evanston, IL"