State Farm® Insurance Agent John Roman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
steve norton
November 7, 2024
5
out of
5
rating by steve norton
"Very friendly service team, saved a bunch of money over what Farmers insurance said was the lowest possible cost for home insurance."
We responded:
"Steve, thank you for your wonderful review! I'm happy to know that our service team was able to assist you and help you save money on your home insurance. We always strive to provide the best possible rates and service. If you have any further questions or need assistance in the future, feel free to reach out. - John Roman - State Farm Insurance Agent, Evanston, IL"
maiya nwaokai
October 15, 2024
5
out of
5
rating by maiya nwaokai
"I worked with Gavin Farrow and he was great because I text while working and he accommodated answering all my questions and concerns via text and the information didn't change in conversation which I appreciated. He didn't force me into extras, it was like talking to a friend I could trust that's why I added to my policy with renters insurance. Thank you Gavin"
We responded:
"Thank you, Maiya, for sharing your experience! I'm happy Gavin was able to assist you so effectively through text and address all your questions and concerns. It's great to know you felt comfortable and trusted him like a friend. We appreciate you adding renters insurance to your policy and look forward to continuing to support your insurance needs. - John Roman - State Farm Insurance Agent, Evanston, IL"
Jeff Grimes
October 8, 2024
5
out of
5
rating by Jeff Grimes
"I've been a State Farm customer with John Roman for over 15 years now. I appreciate that I can sit down with John and review our policies anytime I have questions. The office staff is always extremely helpful and gets back to you quickly. I would absolutely recommend them to anyone looking for new insurance."
We responded:
"Jeff, thank you for your loyalty over all these years! I'm glad to hear that you find our policy reviews helpful and that our office staff has been responsive to your needs. Your recommendation means a lot to us. If you ever have more questions or need further assistance, we're always here to help. - John Roman - State Farm Insurance Agent, Evanston, IL"
Larry Birnbaum
October 5, 2024
5
out of
5
rating by Larry Birnbaum
"We just got the nice news that our auto insurance premiums were reduced (substantially!) and it reminded me again of the great service we've always received from State Farm, and from John and his team. John and his predecessor have taken very good care of us over the years. I remember quite vividly the day a tree fell on our roof and crashed through the ceiling of our bedroom after an ice storm more than 25 years ago. We weren't alone -- a lot of homes in Evanston were damaged that day. State Farm brought in people from all over the country to survey the damage and negotiate with contractors to expedite repairs. We appreciate the good service that State Farm and your agency continue to provide us!"
We responded:
"Hi Larry, thank you for sharing your experience and for your continued faith in our office over the years. We're glad to hear that our service has consistently met your expectations. It's moments like the ice storm incident that remind us why we strive to provide prompt and effective support. Your kind words about our team and the service we provided during that challenging time are greatly appreciated. If you ever need anything or have any questions, please don't hesitate to reach out. - John Roman - State Farm Insurance Agent, Evanston, IL"
Daisy Mathew
October 4, 2024
5
out of
5
rating by Daisy Mathew
"Mr. Galvin has been excellent for both my auto and home insurance. He’s professional, responsive, and always gets me the best rates. Highly recommend for anyone looking for a reliable agent!"
We responded:
"Daisy, thank you for your wonderful review! I'm glad to hear that Mr. Galvin has been able to assist you with both your auto and home insurance needs. It's great to know that his professionalism and responsiveness have made a positive impact. We appreciate your recommendation and are always here to help with any future needs! - John Roman - State Farm Insurance Agent, Evanston, IL"
Manuel Lichauco
September 26, 2024
5
out of
5
rating by Manuel Lichauco
"Mr.Gavin was very professional on the knowledge and customer service in regards to his profession, especially representing State Farm a very high profile insurance company. Mr. Gavin’s professionalism was greatly appreciated. Thank you and have a wonderful day Mr. Gavin."
We responded:
"Thank you, Manuel, for your wonderful review! I'm glad to hear that Gavin's professionalism and knowledge made such a positive impression. We truly appreciate your kind words and are grateful to have Gavin on our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Have a fantastic day! - John Roman - State Farm Insurance Agent, Evanston, IL"
Galya Tsekova
September 26, 2024
5
out of
5
rating by Galya Tsekova
"Excellent customer service provided detailed info following up customer needs.Thanks Gavin Farrow!"
We responded:
"Thank you, Galya, for your wonderful review! I'm glad to know that Gavin provided you with excellent customer service and detailed information for your needs. We appreciate your feedback and are here for any further assistance you may need. - John Roman - State Farm Insurance Agent, Evanston, IL"
michael pupillo
September 19, 2024
5
out of
5
rating by michael pupillo
"Was able to get insurance quote over six weeks early. I appreciated that."
We responded:
"Michael, I'm glad we could provide your insurance quote well in advance. Your appreciation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime! - John Roman - State Farm Insurance Agent, Evanston, IL"
Alec Schueneman
September 16, 2024
5
out of
5
rating by Alec Schueneman
"Client Care Representative Ayla Walsh was a huge help today when I stopped in the office to ask questions about my newly consolidated auto insurance policy. Great customer service! Thanks to Ayla and the rest of the State Farm team!"
We responded:
"Alec, thank you for your kind words! I'm glad Ayla was able to assist you with your auto insurance policy. Our team is always here to help with any questions you may have. We appreciate your feedback and look forward to serving you in the future. - John Roman - State Farm Insurance Agent, Evanston, IL"
Pamela Hinchman
September 10, 2024
5
out of
5
rating by Pamela Hinchman
"The John Roman State Farm office is exceptional in service and efficiency. I have all of my policies with them; car, condo, personal properties. In the 20 years I have been with them, I have never had a negative experience. Kinley Kemnitz is my current go-to person in the office. She has been on top of all my inquiries and has been timely in returning all of my phone calls. I couldn't recommend them more highly."
We responded:
"Hi, Pamela! Thank you for the shoutout for Gavin! He is a vital part of the team and we appreciate how much he care about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Michael D
September 6, 2024
5
out of
5
rating by Michael D
"Gavin was referred to me by a family member, and he was incredibly friendly and helpful. Thanks to him, I am now paying significantly less for better coverage than I previously had with GEICO."
We responded:
"Michael, thank you for sharing your experience! I'm glad Gavin could assist you in finding better coverage at a lower cost. We appreciate your trust in our team and look forward to continuing to serve your insurance needs. If you have any questions or need further assistance, feel free to reach out. - John Roman - State Farm Insurance Agent, Evanston, IL"
mark dobrow
September 5, 2024
5
out of
5
rating by mark dobrow
"A pleasure working with Gavin Farrow. Total professional, great to work with!"
We responded:
"Mark, thank you for your positive review! I'm glad to hear that Gavin provided you with professional and enjoyable service. We appreciate your feedback and look forward to assisting you with any future needs. - John Roman - State Farm Insurance Agent, Evanston, IL"
Michael Legatt
August 16, 2024
5
out of
5
rating by Michael Legatt
"We’ve been State Farm customers for decades, and were glad to work with Rachel at John Roman’s office as we moved to Illinois. Rachel has been absolutely amazing to work with, and she’s helped us through some really difficult challenges. While we were approaching our close, she had great recommendations for making sure we got the right levels of insurance for our home, and unfortunately we certainly needed it! Our first week, the hot water heater burst, leading to damage to our home, the need for an emergency water heater replacement, and lots of ancillary work for fix several problems that were found along the way. Another time, State Farm took pictures of the roof and dropped us from our plan because the roof appeared to be much older than advertised (and they were right), so she helped us navigate a rapid roof inspection (where we learned of the poor state of the roof), tear-down, and re-instatement of our policy. John took lots of time to explain to us what was happening and why, and we felt much better understanding both the big picture, and what we could do about it. It’s been the same too for several other challenges we’ve faced since we moved here. She and her team have been amazing to work with. While I certainly hope no one has to face these kinds of challenges, we have been so glad to work with Rachel, and how careful and detailed she is with us, to make we have the right insurance for our lives, and that it’s working well."
We responded:
"Hey Michael, Thanks for sharing your experience and for being a long-time State Farm customer. I'm glad Rachel and our team could assist you through those challenging situations. It's great to know that Rachel's recommendations and support helped you navigate the issues with your home and roof. We're always here to ensure you have the right coverage and support. If you need anything else, feel free to reach out. - John Roman - State Farm Insurance Agent, Evanston, IL"
Tony Napior
August 14, 2024
5
out of
5
rating by Tony Napior
"Gavin was a complete gentleman And explained everything in detail to me of what I needed to know from a to z In changing insurance companies made it painless. Awesome job guys thank you very much."
We responded:
"Hey Tony, Thanks a lot for your awesome review! I'm glad Gavin could make the process of changing insurance companies easy and painless for you. We appreciate your kind words and are always here if you need anything else! - John Roman - State Farm Insurance Agent, Evanston, IL"
Michael Radakovich
August 14, 2024
5
out of
5
rating by Michael Radakovich
"Gavin was highly recommended by my neighbor to contact home re changing insurance companies. And Gavin did a great job. He responded on a timely basis with quotes, was very courteous, patient in answering all my questions and assured me if I were to sign on he would make himself available if I had any questions in the future"
We responded:
"Hey Michael, Thanks for the awesome review! I'm glad Gavin could help you out with changing insurance companies. It's great to know he was courteous, patient, and responsive to all your questions. We're always here if you need anything in the future! - John Roman - State Farm Insurance Agent, Evanston, IL"
M.D.K Dylan
July 30, 2024
5
out of
5
rating by M.D.K Dylan
"My representative Gavin cannot be tamed in the field of delivering genuine, human service. I literally went with State Farm for the sole reason that he was motivated enough in his work to make me laugh while I went through the typically tedious process of getting insured. John, we have not met yet but you've got an excellent team member in this individual. If he were working for me at my agency, I'd certainly put this experience away and use it to advocate a raise for him."
We responded:
"Hey Dylan, thanks a ton for your awesome review! I'm so glad Gavin made the insurance process enjoyable for you. He's truly a gem in our team, and your feedback means a lot. If you ever need anything else, feel free to reach out! - John Roman - State Farm Insurance Agent, Evanston, IL"
Barb D Olson
July 24, 2024
5
out of
5
rating by Barb D Olson
"Gavin is the best. No high-pressure sales pitch. He just gave me what I needed. Highly recommend."
We responded:
"Thank you, Barb, for your feedback! I'm happy that Gavin provided you with the service you needed without any pressure. Your recommendation speaks volumes, and we appreciate your trust in us. - John Roman - State Farm Insurance Agent, Evanston, IL"
Chris Baylaender
July 10, 2024
5
out of
5
rating by Chris Baylaender
"I am leaving this review in response to the prompt service I received from Calin P. to set up renter's insurance. The swift responses to my emails were what I appreciated most, as well as his patience with me to obtain needed information. I find it very nice when I feel as though I am not jumping through hoops to accomplish my insurance needs."
We responded:
"Thank you for sharing your experience, Chris! I'm glad Calin provided prompt and patient service to set up your renter's insurance. We strive to make the process smooth and hassle-free for our customers. If you need any further assistance in the future, feel free to reach out. - John Roman, State Farm Insurance Agent, Evanston, IL"
R
July 4, 2024
5
out of
5
rating by R
"Very satisfied with the service and policy offered by Gavin."
We responded:
"Thank you for sharing your positive experience with Gavin! We're thrilled to hear you are satisfied with the service and policy provided. If you ever need assistance in the future, feel free to reach out. We're here to help! - John Roman - State Farm Insurance Agent, Evanston, IL"
Eloise Wassmann
June 25, 2024
5
out of
5
rating by Eloise Wassmann
"I had the pleasure of working with Alya on an existing policy change following the purchase/ disposal of a car. She was incredibly patient, helpful, and kind! She helped me solve some issues and I cant recommend the customer service here enough! Super happy, super grateful! Thank you!"
We responded:
"Eloise, your review means a lot to us! I'm pleased Ayla provided patient and helpful service during your policy change. We're grateful for your kind words and look forward to assisting you with any future insurance needs. Thank you! - John Roman - State Farm Insurance Agent, Evanston, IL"
Steven Hausheer
June 20, 2024
5
out of
5
rating by Steven Hausheer
"I received great help switching to State Farm for a new auto insurance policy. They were patient, cheerfully answering my questions, and had a quote for me right away!"
We responded:
"Steven, we're thrilled you had a great experience switching to State Farm for your new auto insurance policy! We're pleased to hear our team provided patient and cheerful assistance, along with a quick quote. Thank you for choosing us for your insurance needs! John Roman - State Farm Insurance Agent, Evanston, IL"
e birkenstein
June 17, 2024
5
out of
5
rating by e birkenstein
"Have been with John and his superb staff for many years. Today, Ayla answered my call and was so helpful. Everyone there is very responsive, provide great value and honestly care. I highly recommend John's agency."
We responded:
"Thank you for the amazing review. Our team works hard to provide a great insurance experience in Evanston and we are thrilled to hear that you are happy with our services. We are thankful that you have been a part of our State Farm family and look forward to continuing our relationship!"
Robert Eiseman
June 10, 2024
5
out of
5
rating by Robert Eiseman
"Great group to work with! They are courtious, personal and responsive. They feel more like a "trusted partner" rather than an insurance agency. Would recommend the John Roman group to anyone in need of insurance!"
We responded:
"Thank you, Robert, for your review! Your recommendation means a lot to us, and we're grateful for your kind words. We look forward to continuing to provide you with top-notch service! - John Roman - State Farm Insurance Agent, Evanston, IL"
Rhey B-S
May 28, 2024
5
out of
5
rating by Rhey B-S
"Highly recommended!"
We responded:
"Rhey, we're thrilled you had a positive experience with us! We're grateful for your recommendation and glad we could assist you. If you ever need anything else, feel free to reach out. John Roman - State Farm Insurance Agent, Evanston, IL"
Ron Cain
May 14, 2024
5
out of
5
rating by Ron Cain
"Ayla was very courteous and helpful!"
We responded:
"Ron, I'm pleased to hear that Ayla was very courteous and helpful! Providing exceptional service is our priority, and we're grateful for your positive feedback. If you have any future insurance needs, feel free to reach out to our office. Thank you! - John Roman - State Farm Insurance Agent, Evanston, IL"