
State Farm® Insurance Agent John Roman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amanda Linder
August 19, 2025
"I have been a client of this office for over a decade. I appreciate the personalized service. The agents are always quick to respond and I feel they have my best interests in mind."
"Amanda, thank you for your wonderful feedback! I'm happy to know that our personalized service and quick responses have met your expectations over the years. Your trust means a lot to us. If there's anything else we can do for you, just let us know!"
Ian Rivera
August 14, 2025
"All the highest marks to Gavin at State Farm! From the instant he responded to my online inquiry, I was comfortable with expressing what my immediate and future needs were. Gavin took the time to listen and did not try to sell me something I did not need. After gaining more confidence in him through text message updates and scheduled calls, I decided to move forward in switching my auto and condo policies. We will work on homeowners in the upcoming months; however, Gavin will be my first call. Thank you!"
"Thank you, Ian! I'm happy to hear that Gavin made you feel comfortable and confident in your decision to switch your policies. It's great to know that his approach and communication were helpful. We're here whenever you're ready to discuss homeowners insurance or anything else. Thanks for choosing us!"
Brenda Jensen
July 25, 2025
"Gavin was very knowledgeable and great to work with."
"Thank you for your review, Brenda! I'm happy to hear that Gavin was knowledgeable and great to work with. Our team is dedicated to providing excellent service, and it's wonderful to know we met your expectations. Let us know if there's anything else we can assist you with!"
Alanna Williams
July 22, 2025
"First and foremost, I thought it important to share that I seldom write reviews. However, because I've had a truly outstanding experience with State Farm insurance agents, I deemed this one necessary! From the moment I reached out, I was met with professionalism, genuine care, and clear communication. Every agent I've spoken to has been knowledgeable, patient, and eager to help me understand my coverage options without ever feeling pressured. John Roman, Ian Colin, Calin Pope and especially, Gavin Farrow were all phenomenal. They took the time to tailor my policies to fit my specific needs and budget, and I always feel confident knowing that if I have a question or need assistance, someone reliable is just a phone call away. Even connecting on a personal level! Their customer service goes above and beyond — friendly, fast, and dependable. It's rare to find a company that makes you feel like more than just a policy number, but State Farm has done exactly that. I highly recommend them to anyone looking for trustworthy insurance coverage and a team that truly cares. Thank you, John Roman- State Farm!"
"Thank you, Alanna! I'm so happy to hear about your outstanding experience with our team. It's wonderful to know that Ian, Calin, and especially Gavin made such a positive impact. We strive to provide personalized service and genuine care, and your feedback means a lot to us. If you ever have more questions or need assistance, we're just a call away. Thanks for recommending us!"
Oisin Heneghan
July 18, 2025
"I had a very easy time transitioning my renters insurance to this office. Gavin was incredibly helpful in explaining the adjustments to my policy and was very warm and friendly! I am glad I found this State Farm team."
"Thank you for your review, Oisin! I'm happy to hear that Gavin made your transition smooth and provided a warm and friendly experience. We're glad you chose our State Farm team! If you need anything else, feel free to reach out."
Anders Hallsby
July 7, 2025
"Gavin has been very helpful in helping us streamline our insurance needs. He is responsive and knowledgeable, and provided the information needed to allow us to pick the right coverage for us."
"Thank you for your review, Anders! I'm happy to hear that Gavin was able to assist you effectively with your insurance needs. It's great to know that his responsiveness and expertise made a difference in selecting the right coverage for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Robert Mizell
June 24, 2025
"I was completely satisfied with the friendly conversation and service that I received from Gavin and I welcome the opportunity to have auto insurance with a reputable company like State Farm !!!"
"Thank you for your review, Robert! I'm happy to hear that Gavin provided you with such a friendly experience. We’re grateful to have you with us at State Farm. Let us know if you need anything else!"
Mrs. Maria Martin
June 21, 2025
"Gavin is the best, expedite, excellent service always with a smile. Thanks!"
"Thank you for the wonderful review, Maria! Gavin is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Lucinda Monsess
June 12, 2025
"I have nothing but good things to say about working with Gavin Farrow. Rarely do you experience the kindness and knowledge he displayed."
"Thank you for your review, Lucinda! I'm happy to hear about your positive experience with Gavin. His kindness and expertise are truly valued here. If you need anything else, feel free to reach out!"
Artem Utkin
June 11, 2025
"I had a fantastic experience working with Gavin Farrow at State Farm! Gavin helped me find an affordable car and condo insurance bundle that perfectly fits my needs. Throughout the process, he was extremely professional, taking the time to explain all the details and making sure I understood my coverage options. Gavin followed professional guidelines every step of the way, ensuring transparency and honesty in our communication. I truly appreciated his patience and dedication to finding the best solution for me. Highly recommend Gavin if you’re looking for someone knowledgeable, ethical, and caring about his clients!"
"Hey, Artem! Thank you for taking the time to share your experience with Gavin and our team. I'm glad he could help you find the right car and condo insurance combination to fit your needs. Ensuring you fully understand your coverage is important to us, so it’s great to hear Gavin took the time to explain everything clearly. We believe in being open and honest throughout the process, and it’s rewarding to know that came across. Your mention of Gavin’s patience and dedication means a lot to us. If you ever have questions or need assistance, we’re here to support you. Thanks again for choosing John Roman State Farm in Evanston!"
Abigail Griffin
June 10, 2025
"Gavin was very meticulous and helpful! Great agency!"
"Thank you, Abigail! I'm happy to hear that Gavin provided meticulous and helpful service. We appreciate your feedback and are always here to assist with any of your insurance needs. Thanks for choosing us!"
Ron Cain
May 31, 2025
"Ayla was very courteous and helpful!"
"Ron, I'm pleased to hear that Ayla was very courteous and helpful! Providing exceptional service is our priority, and we're grateful for your positive feedback. If you have any future insurance needs, feel free to reach out to our office. Thank you! - John Roman - State Farm Insurance Agent, Evanston, IL"
Rose Allen
May 30, 2025
"You couldn’t go with a better option than Gavin here at State Farm! Everything was explained clearly and we ended up with a great rate. Gavin was a joy to work with and made getting insurance not the hassle I had anticipated it would be. Thank you!"
"Thank you for your review, Rose! I'm so happy to hear that Gavin made your insurance experience smooth and enjoyable. It's wonderful to know you received a great rate and clear explanations. If you need anything else, feel free to reach out!"
Michael Puquirre
May 29, 2025
"5 star service and they beat out the rate of my previous insurance broker"
"Hey, Michael! I'm glad we could offer you a better rate and deliver the service you deserve. We appreciate you choosing us for your insurance needs. Thanks for your feedback!"
Wayne Met
May 27, 2025
"I was only seeking an auto quote due to my current premium going up. Gavin Farrow responded before I could blink, then upon speaking with him the service was even better. What a great agent to work with."
"Thank you, Wayne, for sharing your experience! I'm happy to hear that Gavin was able to assist you so promptly and provide excellent service. It's wonderful to have him on our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
William Macdonald
May 21, 2025
"I have been a client of John Roman’s State Farm agency for 20 years. Throughout this time, he has consistently maintained an excellent staff, but Ayla stands out as the epitome of exceptional service. Her professionalism, meticulous attention to detail, and unwavering follow-through should serve as a benchmark for customer service in the industry. As I prepare to move out of state, I regret having to switch agencies. Ayla’s exemplary service has made this decision all the more difficult."
"Thank you, William, for your kind words and for being with us for 20 years. It's wonderful to know that Ayla's exceptional service has made such a positive impact on your experience. We truly appreciate your loyalty and are grateful for your business with our team. As you move out of state, please know that we're here to assist with any needs or questions you may have. Wishing you all the best in your new journey!"
Ron Harris
May 18, 2025
"When I had a damaging water leak, State Farm was there to help. Jocelyn Jacob expidited my case and brought it to a great conclusion. All damages were covered. Thank you!"
"Thank you, Ron! I'm glad to hear that Jocelyn was able to expedite your case and ensure all damages were covered. It's great to know that we could assist you during your water leak situation. If you have any more questions or need further assistance, feel free to reach out anytime!"
Zach H
May 8, 2025
"Ayla was fantastic, very helpful and friendly!"
"Thank you, Zach! I'm happy to hear that Ayla was so helpful and friendly during your experience. We're grateful to have her as part of our team. If you have any more questions or need assistance in the future, feel free to reach out!"
Tom Daly
May 8, 2025
"We have been with this agency for probably over 20 years and they have always been exceptionally responsive and friendly to any needs that we have."
"Tom, thank you so much for sticking with us all these years—it really means more than we can say. Knowing that our team’s responsiveness and friendliness have made a difference to you over the past 20 years is something we don’t take lightly. We’re always just a call or visit away, and it’s a privilege to be part of your journey. Your continued support truly means a lot to us."
Mary Thurman
May 5, 2025
"Great and very friendly and answered all my questions"
"Thank you, Mary! I'm glad you found our team friendly and helpful. It's wonderful to know we could answer all your questions!"
Mehdi Rizvi
May 2, 2025
"I have been working with Gavin Farrow for some time now and he has been an absolute pleasure. I initially switched over from All State and Gavin made the process extremely easy and efficient. He is always available to discuss my needs and responds within a timely manner with all the appropriate material. I appreciate all his continued efforts and he's a big reason why I'm with State Farm - thanks!"
"A big thank you for the 5-stars, Mehdi! Your support is the driving force behind our commitment to excellence. - John Roman - State Farm Insurance Agent"
David “DJ” Johnson
April 30, 2025
"I needed a policy ASAP, and Ayla and Kinley quickly connected me with Rachel, who was amazing—she got everything set up almost immediately. All three of them were incredibly kind and understanding. Thank you!"
"Thank you, David, for sharing your experience! I'm happy to hear that Ayla, Kinley, and Rachel were able to assist you promptly and with such kindness. It's wonderful to know that everything was set up to your satisfaction. If you have any more questions or need further assistance, feel free to reach out anytime!"
Calvin Boudavong
April 18, 2025
"Ayla was extremely professional and patient. Highly recommended their office for anyone looking for insurance in Illinois. Thank you!"
"Thank you, Calvin! I'm glad to hear that Ayla's professionalism and patience made a positive impact. We truly appreciate your recommendation for our office in Illinois. If you ever need assistance or have questions, feel free to reach out."
James Newton
April 17, 2025
"I have been with this office since I began driving in 1979. The staff has always been friendly, and accommodating, and I've been happy enough with the service to stay with them even after I moved out of Evanston and Cook County"
"Thank you, James, for your long-standing loyalty and support since 1979! We're delighted to know that our friendly and accommodating team has made your experience with us a positive one. It's wonderful to have you with us, even after your move. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Anecita Magbanua
April 16, 2025
"Thanks to Gavin for the seamless transition. We were able to save half of our car insurance premium with StateFarm , save a great deal with our mortgage insurance as well , with the same coverage from the previous company."
"Thank you, Anecita! I'm glad to hear that Gavin made the transition smooth for you. It's wonderful that you were able to save significantly on your insurance while maintaining the same coverage. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"