State Farm® Insurance Agent John Roman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bobby Halvorson
June 1, 2026
5
out of
5
rating by Bobby Halvorson
"I have the absolute pleasure of working with Gavin Farrow at the John Roman State Farm Insurance Agency. Gavin's meticulous attention to detail always means that I feel take care of when I have questions about my insurance. Gavin's timely, prompt, and straightforward answers make me feel like I am getting the most out of my insurance. The service my agent provides is exceptional - Gavin always cheerfully guides me through the insurance process, and I am grateful for their dedication. I feel like a unique customer and not just an account for Gavin. Anyone would be lucky to have Gavin as an insurer. Cannot recommend enough!"
We responded:
"Thank you, Bobby! I'm really happy to hear about your positive experience with Gavin at our office. It's great to know that his attention to detail and dedication have made you feel valued and well-informed about your insurance. We appreciate your kind words and recommendation. We're always here to help if anything comes up!"
Matthew Booth
May 22, 2026
5
out of
5
rating by Matthew Booth
"Gavin was wonderful to work with, I needed some additional proof of rental insurance information added to my current and future policy, which was time-sensitive, and needed some additional last-minute adjustments. Gavin got these tasks done very quickly and efficiently, while being wonderful to talk with, I'm very grateful for that. Thanks Gavin!"
We responded:
"Hey Matthew, thank you for taking the time to leave us a review! I'm glad Gavin was able to assist you quickly and efficiently with your insurance needs. We always aim to provide friendly and effective service. We appreciate your support!"
Amanda Neslund
May 11, 2026
5
out of
5
rating by Amanda Neslund
"Great insurance agency. Always receive a rapid response and very helpful."
We responded:
"Thank you, Amanda! I'm happy to hear that you find our service prompt and helpful. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
Thomas Starr
April 29, 2026
5
out of
5
rating by Thomas Starr
"Great service. Pleasant conversations with good advice. Thanks Gavin"
We responded:
"Thank you, Thomas! I'm glad to hear you had a positive experience with our service and enjoyed your conversations with Gavin. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Kevin
March 6, 2026
5
out of
5
rating by Kevin
"Gavin is awesome straight shooter. Don’t mess around and get you the best deal you can get you. looking for a long relationship with you. Keep up the great work."
We responded:
"Kevin, thank you for your fantastic feedback! I'm glad to hear that Gavin provided you with such a straightforward and beneficial experience. We look forward to building a long-lasting relationship with you. If you need anything else, just let us know!"
Kevin Santilli
March 6, 2026
5
out of
5
rating by Kevin Santilli
"Call Gavin A straight shooter tells you like it is and get you the best deal he can get for you. Keep up the great work looking forward to a long relationship!"
We responded:
"Kevin, thank you for your fantastic feedback! I'm glad to hear that Gavin has been straightforward and helpful in finding you the best deal. We appreciate your support and look forward to a long-lasting relationship with you. If you need anything else, just let us know!"
Bonnie Padiak
March 4, 2026
5
out of
5
rating by Bonnie Padiak
"Gavin Farrow made our move to Statefarm easy. I got a great price, no pressure, and excellent customer service. The whole process was quick and painless!"
We responded:
"Thank you, Bonnie! I'm happy to hear that Gavin made your transition to State Farm smooth and stress-free. It's wonderful to know you enjoyed the service and pricing. If you ever need anything else, feel free to reach out!"
Joe Boerman
February 24, 2026
5
out of
5
rating by Joe Boerman
"Fair pricing. Excellent communication. I highly recommend."
We responded:
"Joe, thank you for your feedback! I'm happy you found our pricing fair and communication excellent. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
steven colletta
February 16, 2026
5
out of
5
rating by steven colletta
"Quick, professional service. Very easy process to switch coverages. No pressure from agents. Gavin Farrow was great to work with."
We responded:
"Thank you, Steven! I'm happy you found the process quick and professional. It's great to know that Gavin made your experience seamless and pressure-free. If you need anything else, feel free to reach out!"
Ajay Kalra
January 26, 2026
5
out of
5
rating by Ajay Kalra
"Quick response and support."
We responded:
"Ajay, thank you for your feedback! I'm happy to know you appreciated our quick response and support. If you ever need anything else, feel free to reach out!"
Mitzi Gibbs
January 4, 2026
5
out of
5
rating by Mitzi Gibbs
"The entire staff is wonderful to work with, very helpful, professional and provide excellent customer service.and expertise. Multi-policy discounts provide cost-savings."
We responded:
"Mitzi, thank you for your fantastic review! I'm happy to hear that our team provided you with excellent service and expertise. It's great to know that our multi-policy discounts are beneficial for you. If you ever need anything else, feel free to reach out!"
KMcGovern
January 2, 2026
5
out of
5
rating by KMcGovern
"I’ll never forget my experience switching to State Farm. In March of 2023, I was traveling for work from Chicago to Dallas when my flight was delayed. I had just gotten off the phone with my previous insurance company, whose poor customer service was causing unnecessary stress, and in that moment, I decided it was time to end that relationship. I called State Farm and was connected to my local John Roman agency, where Gavin answered my call late in the afternoon. Even though it was near the end of his shift, he never rushed me or suggested calling back another day. We spoke for over an hour while I waited for my delayed flight. I explained that in today’s world, especially as a busy professional, no one has time for constant follow-up calls or unresolved issues. Gavin listened, understood exactly what I needed, and guided me through the entire process. The quote he provided was actually a touch higher than my previous policy, but the level of service and confidence he demonstrated made the decision easy. He promised that if I partnered with his agency, he wouldn’t let me down, and nearly three years later, he has absolutely kept that promise. I’ve never had to call with a complaint, and I now have my auto, home, and life insurance with State Farm. Gavin and the entire John Roman team are truly awesome, and I’m grateful for the service and care they provide. I highly recommend this agency."
We responded:
"Thank you for sharing your experience! I'm happy to hear that Gavin and our team made such a positive impact during your transition to State Farm. It's wonderful to know that our service has met your expectations over the years. We truly appreciate your recommendation and are here for any future needs you may have. Let us know if there's anything else we can assist you with!"
Catherine
December 22, 2025
5
out of
5
rating by Catherine
"I’ve been with John Roman for many, many years. I’ve always been happy with the service I receive. Most recently Kinley helped me out with updating homeowner and car insurance. She was very responsive and knowledgeable. She answered all my questions and took care of any updates/changes to my policy quickly. She was also friendly and professional. Highly recommend!"
We responded:
"Thank you, Catherine, for your wonderful feedback! I'm glad to hear that Kinley was able to assist you effectively with your insurance updates. Our team is committed to providing responsive and knowledgeable service, and it's great to know you had a positive experience. If you need anything else, feel free to reach out anytime!"
Bob
December 12, 2025
5
out of
5
rating by Bob
"Gavin recently helped me on taking out an auto insurance policy. The process was smooth and quick. Gavin's knowledge and expertise on coverage options was impressive. I would not hesitate in dealing with Gavin again, should I need other insurance services."
We responded:
"Thank you, Bob! I'm happy to hear that Gavin made your experience with us smooth and efficient. His expertise is indeed valuable, and we're glad it made a difference for you. If you have any more insurance needs or questions, feel free to reach out!"
Richard Monahan
December 11, 2025
5
out of
5
rating by Richard Monahan
"Quick responses to questions and concerns .courteous and respectful."
We responded:
"Thank you, Richard! I'm happy to know that you found our responses quick and our team courteous and respectful. We’re always here to assist with any questions or concerns you might have in the future. Let us know if there's anything else we can do for you!"
Ron Davis
November 18, 2025
5
out of
5
rating by Ron Davis
"The experience has been great."
We responded:
"Thank you, Ron! I'm happy to know you had a great experience with us. If you ever need anything else, feel free to reach out. Thanks for choosing us!"
John Calkins
November 18, 2025
5
out of
5
rating by John Calkins
"Always helpful and friendly service!"
We responded:
"Thank you, John! I'm happy to know you find our service helpful and friendly. We’re always here to assist with any insurance needs you might have. Let us know if there's anything else we can do for you!"
Charles E. Needham
November 13, 2025
5
out of
5
rating by Charles E. Needham
"Ayla was most helpful in securing an umbrella policy for us. I had inadvertently let the coverage lapse but she followed up knowing that we certainly knew that we needed to continue that coverage. So she guided me through the process and now we are once again covered. My thanks to her for her timely alert. She also helped me a couple months back in attaining insurance for a new bicycle that I had purchased."
We responded:
"Thank you, Charles, for your fantastic rating! I'm happy to know you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Sue Jarvis
October 24, 2025
5
out of
5
rating by Sue Jarvis
"Had several lengthy conversations with Gavin Farrow over a few months time & Gavin treated me with utmost respect & professionalism, He was also very patient & I felt like I could trust what he was telling me. He definitely worked hard & was able to WIN over my business! Kuddos to Gavin!!"
We responded:
"Thank you, Sue, for sharing your experience! I'm happy to hear that Gavin provided you with respectful and professional service. It's great to know he earned your trust and business. We appreciate your feedback and are here for any future needs!"
MasterXer2
October 23, 2025
5
out of
5
rating by MasterXer2
"Exceptional service provided by Gavin Farrow setting up our auto and homeowners insurance. Like a good neighbor Gavin Farrow was there for us."
We responded:
"Thank you! I'm happy to hear that Gavin provided exceptional service while setting up your insurance. Our team is dedicated to being there for you, just like a good neighbor. If you need any further assistance, feel free to reach out anytime!"
Joe Boerman
September 19, 2025
5
out of
5
rating by Joe Boerman
"Gavin Farrow was very patient and helpful in setting up our auto and homeowners' insurance. AND I believe he saved me money."
We responded:
"Joe, thank you for your review! I'm happy to hear that Gavin was patient and helpful in setting up your insurance. It's wonderful to know you feel you saved money with us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Maggie guzman
September 17, 2025
5
out of
5
rating by Maggie guzman
"Gavin was professional and very easy to work with . He made my changing insurance company easier then I thought it would be."
We responded:
"Thank you for your review, Maggie! I'm happy to hear that Gavin made your transition to our insurance company smooth and straightforward. Our team is dedicated to providing professional and easy service. If you have any more questions or need assistance, feel free to reach out!"
Jeff Reznikov
September 12, 2025
5
out of
5
rating by Jeff Reznikov
"Gavin has been very professional, kind and attentive to me, as a senior citizen. He is also emanating a positive energy. Don't hesitate to deal with him."
We responded:
"Thank you for your review, Jeff! I'm delighted to hear about your positive experience with Gavin. His professionalism and kindness are qualities we truly value in our team. If there's anything else we can assist you with, feel free to reach out!"
John Listello
September 11, 2025
5
out of
5
rating by John Listello
"Gavin was very helpful and understood what I wanted and needed in my auto insurance. Did a great job of price and finding relevant discounts. Pleasure speaking to and working with him!"
We responded:
"Thank you, John! I'm happy to hear that Gavin was able to assist you effectively with your insurance needs. It's great to know he provided valuable discounts and made the process enjoyable for you. If there's anything else we can do for you, just let us know!"
Amanda Linder
August 19, 2025
5
out of
5
rating by Amanda Linder
"I have been a client of this office for over a decade. I appreciate the personalized service. The agents are always quick to respond and I feel they have my best interests in mind."
We responded:
"Amanda, thank you for your wonderful feedback! I'm happy to know that our personalized service and quick responses have met your expectations over the years. Your trust means a lot to us. If there's anything else we can do for you, just let us know!"