State Farm® Insurance Agent John Roman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Catherine
December 22, 2025
5
out of
5
rating by Catherine
"I’ve been with John Roman for many, many years. I’ve always been happy with the service I receive. Most recently Kinley helped me out with updating homeowner and car insurance. She was very responsive and knowledgeable. She answered all my questions and took care of any updates/changes to my policy quickly. She was also friendly and professional. Highly recommend!"
We responded:
"Thank you, Catherine, for your wonderful feedback! I'm glad to hear that Kinley was able to assist you effectively with your insurance updates. Our team is committed to providing responsive and knowledgeable service, and it's great to know you had a positive experience. If you need anything else, feel free to reach out anytime!"
Bob
December 12, 2025
5
out of
5
rating by Bob
"Gavin recently helped me on taking out an auto insurance policy. The process was smooth and quick. Gavin's knowledge and expertise on coverage options was impressive. I would not hesitate in dealing with Gavin again, should I need other insurance services."
We responded:
"Thank you, Bob! I'm happy to hear that Gavin made your experience with us smooth and efficient. His expertise is indeed valuable, and we're glad it made a difference for you. If you have any more insurance needs or questions, feel free to reach out!"
Richard Monahan
December 11, 2025
5
out of
5
rating by Richard Monahan
"Quick responses to questions and concerns .courteous and respectful."
We responded:
"Thank you, Richard! I'm happy to know that you found our responses quick and our team courteous and respectful. We’re always here to assist with any questions or concerns you might have in the future. Let us know if there's anything else we can do for you!"
Ron Davis
November 18, 2025
5
out of
5
rating by Ron Davis
"The experience has been great."
We responded:
"Thank you, Ron! I'm happy to know you had a great experience with us. If you ever need anything else, feel free to reach out. Thanks for choosing us!"
John Calkins
November 18, 2025
5
out of
5
rating by John Calkins
"Always helpful and friendly service!"
We responded:
"Thank you, John! I'm happy to know you find our service helpful and friendly. We’re always here to assist with any insurance needs you might have. Let us know if there's anything else we can do for you!"
Charles E. Needham
November 13, 2025
5
out of
5
rating by Charles E. Needham
"Ayla was most helpful in securing an umbrella policy for us. I had inadvertently let the coverage lapse but she followed up knowing that we certainly knew that we needed to continue that coverage. So she guided me through the process and now we are once again covered. My thanks to her for her timely alert. She also helped me a couple months back in attaining insurance for a new bicycle that I had purchased."
We responded:
"Thank you, Charles, for your fantastic rating! I'm happy to know you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Sue Jarvis
October 24, 2025
5
out of
5
rating by Sue Jarvis
"Had several lengthy conversations with Gavin Farrow over a few months time & Gavin treated me with utmost respect & professionalism, He was also very patient & I felt like I could trust what he was telling me. He definitely worked hard & was able to WIN over my business! Kuddos to Gavin!!"
We responded:
"Thank you, Sue, for sharing your experience! I'm happy to hear that Gavin provided you with respectful and professional service. It's great to know he earned your trust and business. We appreciate your feedback and are here for any future needs!"
MasterXer2
October 23, 2025
5
out of
5
rating by MasterXer2
"Exceptional service provided by Gavin Farrow setting up our auto and homeowners insurance. Like a good neighbor Gavin Farrow was there for us."
We responded:
"Thank you! I'm happy to hear that Gavin provided exceptional service while setting up your insurance. Our team is dedicated to being there for you, just like a good neighbor. If you need any further assistance, feel free to reach out anytime!"
Wendy Tarmon
October 1, 2025
5
out of
5
rating by Wendy Tarmon
"Our communication was great -- friendly, very knowledgeable and responsive, and I received confirmation emails and documents in minutes! I'm very, very pleased with this agency and its representatives (a special thank you to Gavin!)"
We responded:
"Wendy, we are delighted to hear about your positive experience with our agency and the exceptional service provided by Gavin. We strive to ensure clear communication, quick responses, and top-notch knowledge to meet our clients' needs. Thank you for choosing us to assist you with your insurance needs. - John Roman - State Farm Insurance Agent, Evanston, IL"
Joe Boerman
September 19, 2025
5
out of
5
rating by Joe Boerman
"Gavin Farrow was very patient and helpful in setting up our auto and homeowners' insurance. AND I believe he saved me money."
We responded:
"Joe, thank you for your review! I'm happy to hear that Gavin was patient and helpful in setting up your insurance. It's wonderful to know you feel you saved money with us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Maggie guzman
September 17, 2025
5
out of
5
rating by Maggie guzman
"Gavin was professional and very easy to work with . He made my changing insurance company easier then I thought it would be."
We responded:
"Thank you for your review, Maggie! I'm happy to hear that Gavin made your transition to our insurance company smooth and straightforward. Our team is dedicated to providing professional and easy service. If you have any more questions or need assistance, feel free to reach out!"
Jeff Reznikov
September 12, 2025
5
out of
5
rating by Jeff Reznikov
"Gavin has been very professional, kind and attentive to me, as a senior citizen. He is also emanating a positive energy. Don't hesitate to deal with him."
We responded:
"Thank you for your review, Jeff! I'm delighted to hear about your positive experience with Gavin. His professionalism and kindness are qualities we truly value in our team. If there's anything else we can assist you with, feel free to reach out!"
John Listello
September 11, 2025
5
out of
5
rating by John Listello
"Gavin was very helpful and understood what I wanted and needed in my auto insurance. Did a great job of price and finding relevant discounts. Pleasure speaking to and working with him!"
We responded:
"Thank you, John! I'm happy to hear that Gavin was able to assist you effectively with your insurance needs. It's great to know he provided valuable discounts and made the process enjoyable for you. If there's anything else we can do for you, just let us know!"
Amanda Linder
August 19, 2025
5
out of
5
rating by Amanda Linder
"I have been a client of this office for over a decade. I appreciate the personalized service. The agents are always quick to respond and I feel they have my best interests in mind."
We responded:
"Amanda, thank you for your wonderful feedback! I'm happy to know that our personalized service and quick responses have met your expectations over the years. Your trust means a lot to us. If there's anything else we can do for you, just let us know!"
Ian Rivera
August 14, 2025
5
out of
5
rating by Ian Rivera
"All the highest marks to Gavin at State Farm! From the instant he responded to my online inquiry, I was comfortable with expressing what my immediate and future needs were. Gavin took the time to listen and did not try to sell me something I did not need. After gaining more confidence in him through text message updates and scheduled calls, I decided to move forward in switching my auto and condo policies. We will work on homeowners in the upcoming months; however, Gavin will be my first call. Thank you!"
We responded:
"Thank you, Ian! I'm happy to hear that Gavin made you feel comfortable and confident in your decision to switch your policies. It's great to know that his approach and communication were helpful. We're here whenever you're ready to discuss homeowners insurance or anything else. Thanks for choosing us!"
Brenda Jensen
July 25, 2025
5
out of
5
rating by Brenda Jensen
"Gavin was very knowledgeable and great to work with."
We responded:
"Thank you for your review, Brenda! I'm happy to hear that Gavin was knowledgeable and great to work with. Our team is dedicated to providing excellent service, and it's wonderful to know we met your expectations. Let us know if there's anything else we can assist you with!"
Alanna Williams
July 22, 2025
5
out of
5
rating by Alanna Williams
"First and foremost, I thought it important to share that I seldom write reviews. However, because I've had a truly outstanding experience with State Farm insurance agents, I deemed this one necessary! From the moment I reached out, I was met with professionalism, genuine care, and clear communication. Every agent I've spoken to has been knowledgeable, patient, and eager to help me understand my coverage options without ever feeling pressured. John Roman, Ian Colin, Calin Pope and especially, Gavin Farrow were all phenomenal. They took the time to tailor my policies to fit my specific needs and budget, and I always feel confident knowing that if I have a question or need assistance, someone reliable is just a phone call away. Even connecting on a personal level! Their customer service goes above and beyond — friendly, fast, and dependable. It's rare to find a company that makes you feel like more than just a policy number, but State Farm has done exactly that. I highly recommend them to anyone looking for trustworthy insurance coverage and a team that truly cares. Thank you, John Roman- State Farm!"
We responded:
"Thank you, Alanna! I'm so happy to hear about your outstanding experience with our team. It's wonderful to know that Ian, Calin, and especially Gavin made such a positive impact. We strive to provide personalized service and genuine care, and your feedback means a lot to us. If you ever have more questions or need assistance, we're just a call away. Thanks for recommending us!"
Oisin Heneghan
July 18, 2025
5
out of
5
rating by Oisin Heneghan
"I had a very easy time transitioning my renters insurance to this office. Gavin was incredibly helpful in explaining the adjustments to my policy and was very warm and friendly! I am glad I found this State Farm team."
We responded:
"Thank you for your review, Oisin! I'm happy to hear that Gavin made your transition smooth and provided a warm and friendly experience. We're glad you chose our State Farm team! If you need anything else, feel free to reach out."
Anders Hallsby
July 7, 2025
5
out of
5
rating by Anders Hallsby
"Gavin has been very helpful in helping us streamline our insurance needs. He is responsive and knowledgeable, and provided the information needed to allow us to pick the right coverage for us."
We responded:
"Thank you for your review, Anders! I'm happy to hear that Gavin was able to assist you effectively with your insurance needs. It's great to know that his responsiveness and expertise made a difference in selecting the right coverage for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Robert Mizell
June 24, 2025
5
out of
5
rating by Robert Mizell
"I was completely satisfied with the friendly conversation and service that I received from Gavin and I welcome the opportunity to have auto insurance with a reputable company like State Farm !!!"
We responded:
"Thank you for your review, Robert! I'm happy to hear that Gavin provided you with such a friendly experience. We’re grateful to have you with us at State Farm. Let us know if you need anything else!"
Mrs. Maria Martin
June 21, 2025
5
out of
5
rating by Mrs. Maria Martin
"Gavin is the best, expedite, excellent service always with a smile. Thanks!"
We responded:
"Thank you for the wonderful review, Maria! Gavin is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Lucinda Monsess
June 12, 2025
5
out of
5
rating by Lucinda Monsess
"I have nothing but good things to say about working with Gavin Farrow. Rarely do you experience the kindness and knowledge he displayed."
We responded:
"Thank you for your review, Lucinda! I'm happy to hear about your positive experience with Gavin. His kindness and expertise are truly valued here. If you need anything else, feel free to reach out!"
Artem Utkin
June 11, 2025
5
out of
5
rating by Artem Utkin
"I had a fantastic experience working with Gavin Farrow at State Farm! Gavin helped me find an affordable car and condo insurance bundle that perfectly fits my needs. Throughout the process, he was extremely professional, taking the time to explain all the details and making sure I understood my coverage options. Gavin followed professional guidelines every step of the way, ensuring transparency and honesty in our communication. I truly appreciated his patience and dedication to finding the best solution for me. Highly recommend Gavin if you’re looking for someone knowledgeable, ethical, and caring about his clients!"
We responded:
"Hey, Artem! Thank you for taking the time to share your experience with Gavin and our team. I'm glad he could help you find the right car and condo insurance combination to fit your needs. Ensuring you fully understand your coverage is important to us, so it’s great to hear Gavin took the time to explain everything clearly. We believe in being open and honest throughout the process, and it’s rewarding to know that came across. Your mention of Gavin’s patience and dedication means a lot to us. If you ever have questions or need assistance, we’re here to support you. Thanks again for choosing John Roman State Farm in Evanston!"
Abigail Griffin
June 10, 2025
5
out of
5
rating by Abigail Griffin
"Gavin was very meticulous and helpful! Great agency!"
We responded:
"Thank you, Abigail! I'm happy to hear that Gavin provided meticulous and helpful service. We appreciate your feedback and are always here to assist with any of your insurance needs. Thanks for choosing us!"
Ron Cain
May 31, 2025
5
out of
5
rating by Ron Cain
"Ayla was very courteous and helpful!"
We responded:
"Ron, I'm pleased to hear that Ayla was very courteous and helpful! Providing exceptional service is our priority, and we're grateful for your positive feedback. If you have any future insurance needs, feel free to reach out to our office. Thank you! - John Roman - State Farm Insurance Agent, Evanston, IL"