State Farm® Insurance Agent John Roman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
steven colletta
February 16, 2026
5
out of
5
rating by steven colletta
"Quick, professional service. Very easy process to switch coverages. No pressure from agents. Gavin Farrow was great to work with."
We responded:
"Thank you, Steven! I'm happy you found the process quick and professional. It's great to know that Gavin made your experience seamless and pressure-free. If you need anything else, feel free to reach out!"
Ajay Kalra
January 26, 2026
5
out of
5
rating by Ajay Kalra
"Quick response and support."
We responded:
"Ajay, thank you for your feedback! I'm happy to know you appreciated our quick response and support. If you ever need anything else, feel free to reach out!"
Mitzi Gibbs
January 4, 2026
5
out of
5
rating by Mitzi Gibbs
"The entire staff is wonderful to work with, very helpful, professional and provide excellent customer service.and expertise. Multi-policy discounts provide cost-savings."
We responded:
"Mitzi, thank you for your fantastic review! I'm happy to hear that our team provided you with excellent service and expertise. It's great to know that our multi-policy discounts are beneficial for you. If you ever need anything else, feel free to reach out!"
KMcGovern
January 2, 2026
5
out of
5
rating by KMcGovern
"I’ll never forget my experience switching to State Farm. In March of 2023, I was traveling for work from Chicago to Dallas when my flight was delayed. I had just gotten off the phone with my previous insurance company, whose poor customer service was causing unnecessary stress, and in that moment, I decided it was time to end that relationship.
I called State Farm and was connected to my local John Roman agency, where Gavin answered my call late in the afternoon. Even though it was near the end of his shift, he never rushed me or suggested calling back another day. We spoke for over an hour while I waited for my delayed flight. I explained that in today’s world, especially as a busy professional, no one has time for constant follow-up calls or unresolved issues.
Gavin listened, understood exactly what I needed, and guided me through the entire process. The quote he provided was actually a touch higher than my previous policy, but the level of service and confidence he demonstrated made the decision easy. He promised that if I partnered with his agency, he wouldn’t let me down, and nearly three years later, he has absolutely kept that promise.
I’ve never had to call with a complaint, and I now have my auto, home, and life insurance with State Farm. Gavin and the entire John Roman team are truly awesome, and I’m grateful for the service and care they provide. I highly recommend this agency."
We responded:
"Thank you for sharing your experience! I'm happy to hear that Gavin and our team made such a positive impact during your transition to State Farm. It's wonderful to know that our service has met your expectations over the years. We truly appreciate your recommendation and are here for any future needs you may have. Let us know if there's anything else we can assist you with!"
Catherine
December 22, 2025
5
out of
5
rating by Catherine
"I’ve been with John Roman for many, many years. I’ve always been happy with the service I receive. Most recently Kinley helped me out with updating homeowner and car insurance. She was very responsive and knowledgeable. She answered all my questions and took care of any updates/changes to my policy quickly. She was also friendly and professional. Highly recommend!"
We responded:
"Thank you, Catherine, for your wonderful feedback! I'm glad to hear that Kinley was able to assist you effectively with your insurance updates. Our team is committed to providing responsive and knowledgeable service, and it's great to know you had a positive experience. If you need anything else, feel free to reach out anytime!"
Richard Monahan
December 11, 2025
5
out of
5
rating by Richard Monahan
"Quick responses to questions and concerns .courteous and respectful."
We responded:
"Thank you, Richard! I'm happy to know that you found our responses quick and our team courteous and respectful. We’re always here to assist with any questions or concerns you might have in the future. Let us know if there's anything else we can do for you!"
John Calkins
November 18, 2025
5
out of
5
rating by John Calkins
"Always helpful and friendly service!"
We responded:
"Thank you, John! I'm happy to know you find our service helpful and friendly. We’re always here to assist with any insurance needs you might have. Let us know if there's anything else we can do for you!"
Charles E. Needham
November 13, 2025
5
out of
5
rating by Charles E. Needham
"Ayla was most helpful in securing an umbrella policy for us. I had inadvertently let the coverage lapse but she followed up knowing that we certainly knew that we needed to continue that coverage. So she guided me through the process and now we are once again covered. My thanks to her for her timely alert. She also helped me a couple months back in attaining insurance for a new bicycle that I had purchased."
We responded:
"Thank you, Charles, for your fantastic rating! I'm happy to know you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Sue Jarvis
October 24, 2025
5
out of
5
rating by Sue Jarvis
"Had several lengthy conversations with Gavin Farrow over a few months time & Gavin treated me with utmost respect & professionalism, He was also very patient & I felt like I could trust what he was telling me. He definitely worked hard & was able to WIN over my business! Kuddos to Gavin!!"
We responded:
"Thank you, Sue, for sharing your experience! I'm happy to hear that Gavin provided you with respectful and professional service. It's great to know he earned your trust and business. We appreciate your feedback and are here for any future needs!"
MasterXer2
October 23, 2025
5
out of
5
rating by MasterXer2
"Exceptional service provided by Gavin Farrow
setting up our auto and homeowners insurance.
Like a good neighbor Gavin Farrow was there for us."
We responded:
"Thank you! I'm happy to hear that Gavin provided exceptional service while setting up your insurance. Our team is dedicated to being there for you, just like a good neighbor. If you need any further assistance, feel free to reach out anytime!"
Wendy Tarmon
October 1, 2025
5
out of
5
rating by Wendy Tarmon
"Our communication was great -- friendly, very knowledgeable and responsive, and I received confirmation emails and documents in minutes! I'm very, very pleased with this agency and its representatives (a special thank you to Gavin!)"
We responded:
"Wendy, we are delighted to hear about your positive experience with our agency and the exceptional service provided by Gavin. We strive to ensure clear communication, quick responses, and top-notch knowledge to meet our clients' needs. Thank you for choosing us to assist you with your insurance needs. - John Roman - State Farm Insurance Agent, Evanston, IL"
Joe Boerman
September 19, 2025
5
out of
5
rating by Joe Boerman
"Gavin Farrow was very patient and helpful in setting up our auto and homeowners' insurance. AND I believe he saved me money."
We responded:
"Joe, thank you for your review! I'm happy to hear that Gavin was patient and helpful in setting up your insurance. It's wonderful to know you feel you saved money with us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Maggie guzman
September 17, 2025
5
out of
5
rating by Maggie guzman
"Gavin was professional and very easy to work with . He made my changing insurance company easier then I thought it would be."
We responded:
"Thank you for your review, Maggie! I'm happy to hear that Gavin made your transition to our insurance company smooth and straightforward. Our team is dedicated to providing professional and easy service. If you have any more questions or need assistance, feel free to reach out!"
John Listello
September 11, 2025
5
out of
5
rating by John Listello
"Gavin was very helpful and understood what I wanted and needed in my auto insurance. Did a great job of price and finding relevant discounts. Pleasure speaking to and working with him!"
We responded:
"Thank you, John! I'm happy to hear that Gavin was able to assist you effectively with your insurance needs. It's great to know he provided valuable discounts and made the process enjoyable for you. If there's anything else we can do for you, just let us know!"
Amanda Linder
August 19, 2025
5
out of
5
rating by Amanda Linder
"I have been a client of this office for over a decade. I appreciate the personalized service. The agents are always quick to respond and I feel they have my best interests in mind."
We responded:
"Amanda, thank you for your wonderful feedback! I'm happy to know that our personalized service and quick responses have met your expectations over the years. Your trust means a lot to us. If there's anything else we can do for you, just let us know!"
Ian Rivera
August 14, 2025
5
out of
5
rating by Ian Rivera
"All the highest marks to Gavin at State Farm! From the instant he responded to my online inquiry, I was comfortable with expressing what my immediate and future needs were. Gavin took the time to listen and did not try to sell me something I did not need. After gaining more confidence in him through text message updates and scheduled calls, I decided to move forward in switching my auto and condo policies. We will work on homeowners in the upcoming months; however, Gavin will be my first call. Thank you!"
We responded:
"Thank you, Ian! I'm happy to hear that Gavin made you feel comfortable and confident in your decision to switch your policies. It's great to know that his approach and communication were helpful. We're here whenever you're ready to discuss homeowners insurance or anything else. Thanks for choosing us!"
Oisin Heneghan
July 18, 2025
5
out of
5
rating by Oisin Heneghan
"I had a very easy time transitioning my renters insurance to this office. Gavin was incredibly helpful in explaining the adjustments to my policy and was very warm and friendly! I am glad I found this State Farm team."
We responded:
"Thank you for your review, Oisin! I'm happy to hear that Gavin made your transition smooth and provided a warm and friendly experience. We're glad you chose our State Farm team! If you need anything else, feel free to reach out."
Anders Hallsby
July 7, 2025
5
out of
5
rating by Anders Hallsby
"Gavin has been very helpful in helping us streamline our insurance needs. He is responsive and knowledgeable, and provided the information needed to allow us to pick the right coverage for us."
We responded:
"Thank you for your review, Anders! I'm happy to hear that Gavin was able to assist you effectively with your insurance needs. It's great to know that his responsiveness and expertise made a difference in selecting the right coverage for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Robert Mizell
June 24, 2025
5
out of
5
rating by Robert Mizell
"I was completely satisfied with the friendly conversation and service that I received from Gavin and I welcome the opportunity to have auto insurance with a reputable company like State Farm !!!"
We responded:
"Thank you for your review, Robert! I'm happy to hear that Gavin provided you with such a friendly experience. We’re grateful to have you with us at State Farm. Let us know if you need anything else!"
Mrs. Maria Martin
June 21, 2025
5
out of
5
rating by Mrs. Maria Martin
"Gavin is the best, expedite, excellent service always with a smile. Thanks!"
We responded:
"Thank you for the wonderful review, Maria! Gavin is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Ron Cain
May 31, 2025
5
out of
5
rating by Ron Cain
"Ayla was very courteous and helpful!"
We responded:
"Ron, I'm pleased to hear that Ayla was very courteous and helpful! Providing exceptional service is our priority, and we're grateful for your positive feedback. If you have any future insurance needs, feel free to reach out to our office. Thank you! - John Roman - State Farm Insurance Agent, Evanston, IL"
Michael Puquirre
May 29, 2025
5
out of
5
rating by Michael Puquirre
"5 star service and they beat out the rate of my previous insurance broker"
We responded:
"Hey, Michael! I'm glad we could offer you a better rate and deliver the service you deserve. We appreciate you choosing us for your insurance needs. Thanks for your feedback!"
Wayne Met
May 27, 2025
5
out of
5
rating by Wayne Met
"I was only seeking an auto quote due to my current premium going up. Gavin Farrow responded before I could blink, then upon speaking with him the service was even better. What a great agent to work with."
We responded:
"Thank you, Wayne, for sharing your experience! I'm happy to hear that Gavin was able to assist you so promptly and provide excellent service. It's wonderful to have him on our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
Ron Harris
May 18, 2025
5
out of
5
rating by Ron Harris
"When I had a damaging water leak, State Farm was there to help. Jocelyn Jacob expidited my case and brought it to a great conclusion. All damages were covered. Thank you!"
We responded:
"Thank you, Ron! I'm glad to hear that Jocelyn was able to expedite your case and ensure all damages were covered. It's great to know that we could assist you during your water leak situation. If you have any more questions or need further assistance, feel free to reach out anytime!"
Mary Thurman
May 5, 2025
5
out of
5
rating by Mary Thurman
"Great and very friendly and answered all my questions"
We responded:
"Thank you, Mary! I'm glad you found our team friendly and helpful. It's wonderful to know we could answer all your questions!"