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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Pamela Hinchman

November 20, 2023

5  out of  5 rating by Pamela Hinchman
"The John Roman State Farm office is exceptional in service and efficiency. I have all of my policies with them; car, condo, personal properties. In the 20 years I have been with them, I have never had a negative experience. Gavin Farrow is my current go-to person in the office. He has been on top of all my inquiries and has been timely in returning all of my phone calls. I couldn't recommend them more highly."

Rick Gava

November 6, 2023

5  out of  5 rating by Rick Gava
"Great customer service, always ready to help. Very knowledgeable and responsive!"

Crina Susman

November 1, 2023

5  out of  5 rating by Crina Susman
"Super helpful and knowledgeable kind people. They go above and beyond more than any other agency I’ve worked with."

Dori Ceisel

October 23, 2023

5  out of  5 rating by Dori Ceisel
"The staff is ALWAYS pleasant, professional, helpful and have great follow through… I trust my State Farm office with all my insurance needs."

Frame Family

August 24, 2023

5  out of  5 rating by Frame Family

Emanuela Oros

August 23, 2023

5  out of  5 rating by Emanuela Oros
"Calin Pope is very responsive and efficient in responding to all my questions and needs for the automobiles in our family. Communication and customer service has always been amazing with this branch of State Farm. Our family has been loyal customers for many years and it's refreshing to see the excellent service continue through the many years. Thank you Calin for your excellent service and helpful service to us all!"

Mark Witte

August 4, 2023

5  out of  5 rating by Mark Witte
"Very responsive and helpful. I actually enjoy talking to them."

James Mendelson

June 1, 2023

5  out of  5 rating by James Mendelson
"John and his team are incredibly responsive and are always looking out for my best interests even if it does not benefit them"

Calin Pope

May 16, 2023

5  out of  5 rating by Calin Pope
"The service provided here is outstanding ! They are always ready to help , and go above and beyond to make sure the issue is resolved"

cristina pope

May 16, 2023

5  out of  5 rating by cristina pope
"The customer service was exemplary and very personal and professional."

Laura Fudacz

May 14, 2023

5  out of  5 rating by Laura Fudacz
"So helpful! Got a great rate for home and auto 🏠 🚗 Highly recommend!!"

Tee O

March 22, 2023

5  out of  5 rating by Tee O
"I highly recommend this agency. Gavin Farrow is really helpful and a pleasure to deal with.Good rates on my insurance needs. I hope to have a long relationship with this agency."

Jean F

March 21, 2023

5  out of  5 rating by Jean F
"I highly recommend John Roman State Farm agent on Central St in Evanston. We have our cars and home insured through John. He is very easy to reach, especially in emergency situations, and does regular checkups to be sure we aren’t over, or under insured. He also makes recommendations on steps we can to lower our costs. You won’t be sorry if you insure with John!"

Joseph Magoffin

March 6, 2023

5  out of  5 rating by Joseph Magoffin
"Thanks John for all you and State Farm do for our community!"

Bashkim Bregu

February 27, 2023

5  out of  5 rating by Bashkim Bregu
"Honestly the service was more than five stars Thank U Gavin"

Susan Humphrey

February 16, 2023

5  out of  5 rating by Susan Humphrey
"Patient and helpful! I am elderly and definitely NOT a whiz on the computer, but John explained everything so that even I can get some further benefits"

Mrs. Maria Martin

February 15, 2023

5  out of  5 rating by Mrs. Maria Martin
"Gavin is the best, expedite, excellent service always with a smile. Thanks!"

Zinal Patel

February 11, 2023

5  out of  5 rating by Zinal Patel
"Gavin was a pleasure to work with! He was super responsive, professional and thorough in explaning all the benefits. He made the process so easy. I highly recommend working with this office!!"

Diane Petersmarck

February 10, 2023

5  out of  5 rating by Diane Petersmarck
"Everyone I've dealt wih at this agency has been professional and courteous. I would definitely recommend them!"

Gary Fisher

February 9, 2023

5  out of  5 rating by Gary Fisher
"I don't need to speak with the agency very often, but when I do, whether I am speaking with an employee or John, I am always met with politeness, patience , and knowledge. I truly have the sense when John says 'Thank you for the business', he means it."


February 1, 2023

5  out of  5 rating by MARGARET Tassy
"State Farm Customer Service Rep Gavin Farrow is the best. He has help me out and follow through on a timely fashion. He was very knowledgeable in his role. State Farm you have a star in Gavin :-)"

Carol Teske

February 1, 2023

5  out of  5 rating by Carol Teske
"John Roman is extremely capable, supportive and responsive. I highly recommend him as an honest, reliable insurance agent who truly cares about his clients."

Richard Thomas

January 26, 2023

5  out of  5 rating by Richard Thomas
"I have had my insurance with John Roman and his support team for over 20 years and they are the best. Let's face it....most insurance companies are the same. However, it is your agent and his/her support staff that makes the difference in terms of service, the handling of claims, integrity, etc.. This is where John and his team excel. They know their business, have extremely high standards for client service and -most of all- they truly care. I can't recommend this insurance agency enough."

Imran Mirza

January 16, 2023

5  out of  5 rating by Imran Mirza
"Amazing service.. this company saved me quite a bit.. thank you!"

Kathe Stoepel

January 15, 2023

5  out of  5 rating by Kathe Stoepel
"I switched insurance companies to be able to work with an agent in person. Rachel was helpful, professional and friendly. I'm so glad I made the switch to State Farm."