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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Zach H

Zach H

May 8, 2025

5  out of  5
rating by Zach H
"Ayla was fantastic, very helpful and friendly!"
We responded:
"Thank you, Zach! I'm happy to hear that Ayla was so helpful and friendly during your experience. We're grateful to have her as part of our team. If you have any more questions or need assistance in the future, feel free to reach out!"
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Tom Daly

May 8, 2025

5  out of  5
rating by Tom Daly
"We have been with this agency for probably over 20 years and they have always been exceptionally responsive and friendly to any needs that we have."
We responded:
"Tom, thank you so much for sticking with us all these years—it really means more than we can say. Knowing that our team’s responsiveness and friendliness have made a difference to you over the past 20 years is something we don’t take lightly. We’re always just a call or visit away, and it’s a privilege to be part of your journey. Your continued support truly means a lot to us."
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Mary Thurman

May 5, 2025

5  out of  5
rating by Mary Thurman
"Great and very friendly and answered all my questions"
We responded:
"Thank you, Mary! I'm glad you found our team friendly and helpful. It's wonderful to know we could answer all your questions!"
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Mehdi Rizvi

May 2, 2025

5  out of  5
rating by Mehdi Rizvi
"I have been working with Gavin Farrow for some time now and he has been an absolute pleasure. I initially switched over from All State and Gavin made the process extremely easy and efficient. He is always available to discuss my needs and responds within a timely manner with all the appropriate material. I appreciate all his continued efforts and he's a big reason why I'm with State Farm - thanks!"
We responded:
"A big thank you for the 5-stars, Mehdi! Your support is the driving force behind our commitment to excellence. - John Roman - State Farm Insurance Agent"
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David Johnson

April 30, 2025

5  out of  5
rating by David Johnson
"I needed a policy ASAP, and Ayla and Kinley quickly connected me with Rachel, who was amazing—she got everything set up almost immediately. All three of them were incredibly kind and understanding. Thank you!"
We responded:
"Thank you, David, for sharing your experience! I'm happy to hear that Ayla, Kinley, and Rachel were able to assist you promptly and with such kindness. It's wonderful to know that everything was set up to your satisfaction. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Calvin Boudavong

April 18, 2025

5  out of  5
rating by Calvin Boudavong
"Ayla was extremely professional and patient. Highly recommended their office for anyone looking for insurance in Illinois. Thank you!"
We responded:
"Thank you, Calvin! I'm glad to hear that Ayla's professionalism and patience made a positive impact. We truly appreciate your recommendation for our office in Illinois. If you ever need assistance or have questions, feel free to reach out."
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James Newton

April 17, 2025

5  out of  5
rating by James Newton
"I have been with this office since I began driving in 1979. The staff has always been friendly, and accommodating, and I've been happy enough with the service to stay with them even after I moved out of Evanston and Cook County"
We responded:
"Thank you, James, for your long-standing loyalty and support since 1979! We're delighted to know that our friendly and accommodating team has made your experience with us a positive one. It's wonderful to have you with us, even after your move. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Anecita Magbanua

April 16, 2025

5  out of  5
rating by Anecita Magbanua
"Thanks to Gavin for the seamless transition. We were able to save half of our car insurance premium with StateFarm , save a great deal with our mortgage insurance as well , with the same coverage from the previous company."
We responded:
"Thank you, Anecita! I'm glad to hear that Gavin made the transition smooth for you. It's wonderful that you were able to save significantly on your insurance while maintaining the same coverage. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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mollie olson

April 11, 2025

5  out of  5
rating by mollie olson
"Gavin was so helpful, got us great rates, and made switching our insurance policies seamless. I highly recommend this agency, and Gavin Farrow, in particular."
We responded:
"Thank you, Mollie, for your wonderful feedback! I'm glad to hear that Gavin was able to assist you effectively and provide great rates. It's fantastic that the transition of your insurance policies was smooth. If you have any more questions or need further assistance, feel free to reach out anytime."
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Tom Terzic

April 9, 2025

5  out of  5
rating by Tom Terzic
"I had a quick and seamless experience working with Gavin F. to change my home and auto policy to State Farm. The transition saved me about 50% on my premiums!"
We responded:
"Thank you, Tom, for sharing your experience! I'm happy to hear that Gavin F. was able to assist you with a smooth transition and help you save significantly on your premiums. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Nancy C.

April 4, 2025

5  out of  5
rating by Nancy C.
"My husband and I were shopping for both auto and home insurance, as our rates went up significantly. We luckily connected with Gavin and couldn't be happier with his intelligent and thorough explanation of the questions we had on certain policy coverages. We are both seniors and appreciated the time and patience he exhibited answering questions we had. He also has a great sense of humor! The rates quoted by Gavin were very fair. He explained everything very well so there were no surprises. It was obvious to us that Gavin is a "people person" and was familiar with the insurance industry. We initially dreaded having to insurance shop, but after talking with Gavin, we were pleasantly surprised to find we were worried for no reason. Thank you Gavin!"
We responded:
"Thank you so much, Nancy! I’m really glad Gavin was able to walk you and your husband through everything with clarity, care, and a bit of humor too! It means a lot to know the experience felt smooth, especially when navigating both auto and home insurance. We know how overwhelming it can be to shop around, so it’s great to hear Gavin helped make it feel a lot more approachable. We’re truly grateful for your trust and for sharing such a kind and detailed review!"
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Jane J

March 27, 2025

5  out of  5
rating by Jane J
"Gavin Farrow at State Farm saved me 50% off my car, condo and umbrella policies. He was easy to work with and answered all my questions. Highly recommend."
We responded:
"Thanks, Jane, for sharing your experience! I'm glad Gavin was able to assist you. If you have more questions or need assistance, don't hesitate to contact our office."
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Life of Aidan

March 6, 2025

5  out of  5
rating by Life of Aidan
"We've been using this location for six years now and they have taken great care of us. From shopping rates to helping deal with other branches within state farm like total loss. They put their customer first and make sure you are truly satisfied. It has been a pleasure working with Calin and Ayla!"
We responded:
"Thank you for your wonderful feedback! I'm happy to know that you've had a great experience with us over the past six years. It's fantastic to hear that Calin and Ayla have been able to assist you effectively. We're here to put our customers first and ensure satisfaction. If you ever need further assistance, don't hesitate to reach out!"
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Tim Treacy

February 28, 2025

5  out of  5
rating by Tim Treacy
"Rachel and Ayla have been very helpful and thorough as we became new State Farm customers. Very helpful."
We responded:
"Thank you, Tim, for sharing your experience with us! I'm happy to know that Rachel and Ayla were able to assist you thoroughly as you joined State Farm. We're here for any future questions or needs you might have. Welcome to the State Farm family!"
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Sheau-ming Ross

February 22, 2025

5  out of  5
rating by Sheau-ming Ross
"We saved significantly by switching over to State Farm and Ayla in particular was incredibly helpful. She went above and beyond helping us with our Personal Articles Policy itemization. She even proactively reached out to one of the stores to obtain the information needed for the itemization."
We responded:
"Thank you, Sheau-ming, for your wonderful review! I'm happy to hear that Ayla was able to assist you so effectively with your Policy. Her proactive approach, including reaching out to stores for necessary information, truly exemplifies our commitment to exceptional service. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Amir Dervic

February 19, 2025

5  out of  5
rating by Amir Dervic
"Good Agent. Thank you."
We responded:
"Thank you, Amir! I'm glad you're satisfied with the service. If you have any questions or need assistance in the future, feel free to reach out."
Profile photo of Rose Doyle

Rose Doyle

February 16, 2025

5  out of  5
rating by Rose Doyle
"Gavin is the person I talk to whether via email or by phone. He is always a pleasure, provides excellent customer service with patience and is very thorough. He gives quick response times to my emails. I would definitely recommend them for your insurance needs. 👍👍"
We responded:
"Thank you, Rose, for your wonderful feedback! I'm delighted to hear that Gavin has been providing you with excellent service and prompt responses. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out anytime!"
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Michael Legatt

February 14, 2025

5  out of  5
rating by Michael Legatt
"Since moving to Evanston, we've had a lot of changes - from kids getting their licenses to getting additional cars. Rachel and Calin have been amazing, helping us navigate the various options to find the best answers for our family. We strongly recommend them, and look forward to continuing to work with them!"
We responded:
"Thank you, Michael, for sharing your experience! I'm happy to hear that Rachel and Calin have been so helpful in guiding your family through these changes. Your recommendation means a lot to us. We're here for any future needs or questions you may have!"
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Corazon David

February 4, 2025

5  out of  5
rating by Corazon David
"i’m so grateful to know gavin farrow even through phone call and at the time of conversation he is so patient taking time and answer all my inquiries that i need and that’s the reason why i switch to this ins.agency it because not only part of his job to assist is most important the honesty of being he is.. Thank you gavin for all your help appreciate it so much.."
We responded:
"Thank you, Corazon, for sharing your experience with Gavin! I'm happy to know that his patience and honesty made such a positive impact during your conversation. We appreciate your decision to switch to our agency and are here to assist with any future needs or questions. Feel free to reach out anytime!"
Profile photo of June Moore

June Moore

February 4, 2025

5  out of  5
rating by June Moore
"I changed my car and home insurance in November 2024 to State Farm. I have been very pleased with them and received excellent service from our agent. He took the time to explain all aspects and I was able to save on our insurance costs. I recommend State Farm and the John Roman agency."
We responded:
"Thank you, June, for sharing your experience! I'm happy to know that you are satisfied with the service and savings you've received since switching your insurance to us. It's wonderful to hear that our agent was able to provide clear explanations and assist you effectively. We truly appreciate your recommendation and are here for any future needs or questions you might have!"
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Rhonda Chesney

February 2, 2025

5  out of  5
rating by Rhonda Chesney
"Delighted to share highlights about our experience with State Farm/John Roman Agency throughout the years and most recently in the past 9 months. Of special note, our homeowners and auto insurance has been handled by the team at the John Roman Agency for 30 + years since we moved to Evanston in 1996. Overall whenever we have had a need the team at this agency has always handled our needs with great care and on a timely basis and with the best attitude. I wanted to give a shoutout to Ayla Grace Walsh who was so helpful with some changes we recently made to our auto policies and as a result we are saving $, A big thank you Ayla. Ayla was very patient in explaining all to me with the changes we requested and went above and beyond in getting back to me on a timely basis. Also, with our HomeOwners policy Rachel McConkey reached out to touch base on our policy to review all, here again we have cost savings. Rachel pointed out since we have roadside service through another firm we do not have to carry it on our auto policy which again resulted in cost savings. Every "little bit" makes a difference, and it is great to have the confidence knowing our family at State Farm is watching over us to make sure we have the accurate coverages. And I also want to mention Kinley Kemnitz who was right there for me/us with questions I had on a claim. Thank you State Farm for taking such great care of us."
We responded:
"Thank you, Rhonda, for your kind words and for trusting our agency over the years! We’re thrilled to have been part of your journey since your move to Evanston. It’s wonderful to hear that Ayla, Rachel, and Kinley have been able to support your insurance needs while helping you save. Your trust and loyalty mean so much to us. If you ever have any questions or need assistance, don’t hesitate to reach out—we’re always here to help!"
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Mickey Gordon

January 23, 2025

5  out of  5
rating by Mickey Gordon
"After many phone calls, I appreciate Gavin Farrow's patience for me to get new insurance from State Farm. The bonus is that I am saving a lot of money each month. Thanks to Gavin!"
We responded:
"Thank you, Mickey, for sharing your experience! I'm happy to know that Gavin's patience made the process of getting new insurance smooth for you. It's fantastic that you're also saving money each month. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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George Hay

January 21, 2025

5  out of  5
rating by George Hay
"Responsive and accurate service. A pleasure to be a customer."
We responded:
"Thanks, George, for your feedback! We're happy to provide quick service. If you have any questions or need help, just let us know. We're here for you!"
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Tanya London

January 16, 2025

5  out of  5
rating by Tanya London
"Calin Pope was amazing to work with, Just heaven sent! Sometimes you just don't know what people are going through but calin i really felt his heart during the phone call. Colin I just want to Thank you, you were just what I needed to confirm God will never leave or forsake you🙏🏾 Thank you again and God Bless! and to everyone that i encountered since i joined State farm,Thank you! you all have truly been amazing🙏🏾 ❤️👍🏽"
We responded:
"Thank you for the glowing review, Tanya! I'm delighted to hear that Gavin provided you with outstanding customer service during a challenging time. We're thrilled to have you as part of our State Farm family and look forward to assisting you in the future. John Roman - State Farm Insurance Agent, Evanston, IL"
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Steven Hausheer

December 17, 2024

5  out of  5
rating by Steven Hausheer
"I received great help switching to State Farm for a new auto insurance policy. They were patient, cheerfully answering my questions, and had a quote for me right away!"
We responded:
"Steven, we're thrilled you had a great experience switching to State Farm for your new auto insurance policy! We're pleased to hear our team provided patient and cheerful assistance, along with a quick quote. Thank you for choosing us for your insurance needs! John Roman - State Farm Insurance Agent, Evanston, IL"